Refund and Returns Policy | Tabasamu Spaces Ltd

At Tabasamu Spaces Ltd, we prioritize customer satisfaction and aim to provide a clear and fair returns process. This policy outlines the conditions, timelines, and procedures for returns, exchanges, and refunds.

1. Return Period
All return or exchange requests must be submitted within 48 hours of receiving the product.

2. Condition Eligible for Return
For an item to qualify for a return or exchange, it must meet the following conditions:
• The product must be unused.
• The product must be in its original packaging, including any tags, labels, or accessories.
• The product must be in clean, undamaged, and resalable condition.
• The product must match the order delivered (correct item, size, colour, and specification).
• Items damaged during delivery may be returned if reported immediately with supporting evidence (photo or video).

Items that do not meet the above conditions may not qualify for a return or refund.

3. Eligible Items
The following categories are eligible for return or exchange:
• Ready-made décor products
• Flooring
• Curtains
• Blinds
• Wallpapers
• Carpets
• Décor accessories and related ready-made items

The following categories are not eligible for return or refund:
• Customized, made-to-order, or tailor-made products
• Special project items
• Products that have been installed, altered, or used after delivery

4. Refunds and Exchanges
Clients may request a refund or an exchange for any eligible item.
Refunds are processed within 7 days after receiving and inspecting the returned product.
Exchanges depend on stock availability and may be replaced with an item of equal or higher value.

5. Delivery and Return Fees
Delivery charges are non-refundable.
Customers are responsible for returning the item safely and on time.

Delivery rates:
• Nairobi pickup agent: KES 250
• Nairobi doorstep delivery: KES 600
• Outside Nairobi via courier: KES 1,000
• Outside Nairobi via parcel service: KES 600

6. Delivery Timelines
Same-day delivery is available within Nairobi for ready-made items.
Deliveries outside Nairobi typically take up to 3 days, depending on the courier service.

7. Site Visits for Projects
For large or customized installations, site visits can be arranged to assess the space and recommend appropriate products.
Scheduling depends on project needs and team availability.

8. How to Initiate a Return, Exchange, or Refund
To request a return or refund, contact us within 48 hours of receiving the product:
• Tel: +254 140 145 142
• Email: sales@tabasamuspaces.co.ke

Provide your order number, item details, and reason for the return. Our team will share the return instructions.

9. Important Notes
Products returned after 48 hours may not qualify for refund or exchange.
Items damaged due to misuse, installation, or poor handling will not be accepted.
Approval of all returns is subject to inspection upon receipt.

Contact Us
Tabasamu Spaces Ltd
Benjoe House, Tsavo Road, Nairobi
Tel: +254 140 145 142
Email: sales@tabasamuspaces.co.ke

Last Updated: 18 March 2026